OCTOBER 2026
Cotality Claims
Version 8.8
Release notes UK_Claims_8_8
Introduction
This document describes the new features and enhancements in version 8.8 of Cotality Claims. The target dates for this release, across the environments below, are:
Staging / PreProd – UK 28th October 2026
ZA 11th November 2026
DE 11th November 2026
UK 25th November 2026
BE 30th November 2026
Cotality rebranding
New Cotality-branded URLs for Claims WorkspaceTM
Following the rebrand to Cotality, Claims Workspace still uses the old symbility.net domain. Release 8.8 moves most environments to a new Cotality-branded URL, covering the product itself as well as downloads, notifications, and report links.
If you visit an old link, including a bookmark, you'll see a banner inviting you to switch to the new URL rather than being redirected automatically, so nothing breaks in the meantime. Both the old and new URLs, including API access, keep working side by side until the old ones are retired (1st February 2027 for non-production environments, 1st June 2027 for Production).
YOUR NEW URL
Every market's new URL follows the same pattern: a two-letter country code followed by -claimsworkspace.cotality.app. This affects:
- Germany (previously de.symbility.net)
- United Kingdom (previously uk.symbility.net)
- Belgium (previously be.symbility.net)
We've moved! Please update your bookmarks. Claims Workspace has a new home at https://uk-claimsworkspace.cotalityapp/ux/site. Please start using this address to prevent any future disruptions. Access via the current URL will be retired on 1st February 2027. TAKE ME THERE
The banner shown on the old URL inviting the user to switch to the new one
WHERE EMAILS WILL COME FROM
Notification emails (like password resets) also move to a new sender address, but on a different schedule: the sender switches as soon as Release 8.8 is applied to your environment.
- Germany: noreply-de@symbility.net becomes noreply-de@claimsworkspace.cotality.app
- United Kingdom: noreply-uk@symbility.net becomes noreply-uk@claimsworkspace.cotality.app
- Belgium: noreply-be@symbility.net becomes noreply-be@claimsworkspace.cotality.app
If you filter, whitelist, or route email by sender address, consider allowing the new address before your environment is upgraded.
If you have a known integration with Claims Workspace (an API connection, single sign-on, or a whitelisted domain), your Client Success Representative should already have contacted you about this change. If you haven't heard from them, or have any questions, please get in touch with your Client Success Representative or Cotality Support. If no action is taken before the retirement dates above, any integration still pointing at the old URL will stop working once that date passes.
CLAIM SPECIAL CONSIDERATIONS
Flag claims with special considerations
Claims that need special handling (a legal complexity like power of attorney, a fraud alert, a complaint, or another urgent circumstance) have no standardised way to be flagged today, which can slow down handling and create compliance risk. Release 8.8 adds a "Special Considerations" feature: your company defines the categories and types it wants to use, and any claim participant with permission can tag a claim with one.
CLAIMS WORKSPACE
Use the "Add special consideration" command from the claim's navigation panel, or the "Add" button on the new Special Considerations tab (which appears once a claim has at least one). Each one has a category, a type, a status (active or inactive), and an expiry date, or you can mark it as never expiring. You can also add a comment, and choose which participating companies can see it, or make it visible to everyone on the claim, current and future.
The Special Considerations tab in Claims Workspace, showing an added special consideration with its category, type, and visibility
Estimate™
The same "Add special consideration" command sits on the Loss Summary ribbon, and a new Special Considerations node shows a live count of how many are on the claim.
The Special Considerations node and command in Estimate
Estimate™ for iOS
A tag appears on the assignments list and on the claim page for any claim with an active special consideration, and opens the same Special Considerations experience from there.
CAPTURE (Android) does not support this feature.
GET NOTIFIED
New notification subscriptions let you choose to be told when a special consideration is added to a claim, when a comment is added to one, or when its status changes.
FIND AND REPORT ON THEM
A "Special Considerations" column (off by default) can be added to the Claims, Assignments, and Estimates lists to show how many active special considerations a claim has. The same properties (category, type, status, who added it, and when) are available as advanced search fields, and a new "Special Consideration Summary" report template lists claims with special considerations alongside their categories and types.
Estimate™ for iOS
Uploads continue when you close the app
In Estimate for iOS, photo uploads stop the moment you close the app. With 100+ photos to upload after an inspection, you've had to keep the app open and watch a progress bar rather than get on with your day. Release 8.8 lets photo uploads carry on in the background, whether you close the app, lock your phone, or force-close the app entirely.
WHAT THIS LOOKS LIKE
- Take your photos and start the upload as usual, then close the app (or force-close it) and the upload keeps going.
- No new screen to learn: the same upload progress indicator, it just doesn't stop when you leave the app.
- This covers photos for now. Other claim data (diagrams, estimates, forms, and so on) still needs the app open to finish uploading.
CLAIMS WORKSPACE UPDATES
Track when users last signed in
Company admins currently have no way to see when a user last logged in (useful when rolling out to a large group of new users and needing to check who has and hasn't signed in yet). Release 8.8 adds a record of each user's last activity, shown as three new sortable "Last Activity" columns (Claims Workspace, Estimate, and Estimate for iOS/Capture combined) on the User Accounts page and in exported user lists, plus the same data via the REST and SOAP APIs.
WHAT THIS LOOKS LIKE
- New sortable "Last Activity" columns on the User Accounts list and in exported user lists.
- The same activity data available via API for anyone managing licensing programmatically.
The User Accounts list with the new Last Activity columns visible, sorted
Contractors can now edit coverage and deductible information
Editing coverage and deductible information on the Loss Summary page is currently limited to the claim originator, with one exception: Independent Adjuster company types can edit it under an allowed feature. Contractor-type companies have no equivalent option today, even though their workflow sometimes requires them to supply or correct that information.
Release 8.8 adds two new allowed features, off by default, that extend the same editing ability to assigned Contractor and Claim Management company types: enabling or disabling a flat deductible and editing its amount, and adding, editing, or deleting coverages and sub-coverages. Enforcement covers Claims Workspace, Estimate, Estimate™ for iOS, and the REST and SOAP APIs.
ESTIMATE UPDATES
Add a new line item exactly where you want it
When you add a new line item to a room in Estimate or Claims Workspace, it lands at the bottom of the list by default, even when it belongs right next to an item you've already added, so you end up dragging it into place afterwards. Release 8.8 lets you pick where it goes instead: select the item you want the new one to sit next to, and it's added immediately after that selection. This works for a single room or combined subrooms, on both new estimates and revisions, whether you've selected an existing line item or a photo.
Adding items to multiple rooms at once, whether grouped rooms or subrooms you haven't combined, keeps the current behaviour: new items still go to the bottom of each room's list, since there's no reliable way to line up the right spot across every room together.
Adding a new line item in a single room, with the option to place it after a selected existing item or photo
MOVE AN ITEM TO THE TOP OR BOTTOM IN ONE CLICK
New "Move to Top" and "Move to Bottom" commands are added to the line item menu, so you no longer need to drag an item all the way up or down the list by hand. Available in Estimate (the diagram's Applied Items panel and the Estimate page) and in Workspace's Estimate page, for a single item, multiple items, a title, or a text entry.
The line item menu showing the new "Move to Top" and "Move to Bottom" commands
Faster add, rename and delete from the Navigation panel
Adding an estimate or diagram currently takes the Add button and a couple of extra clicks, instead of the old right-click shortcut, and you can't rename or delete an object straight from the Navigation panel without opening it first. Release 8.8 reworks the Navigation panel's object commands (add, rename, delete, manage) to close that gap.
API UPDATES
Lock an estimate independently of its status via the API
Locking an estimate through the API today only happens as a side effect of changing its status: there's no way to lock an estimate while keeping its current status untouched, which matters for integrations that need to push external changes into an open estimate without advancing it. Release 8.8 adds a `LockClaimEstimate` API method (REST, SOAP, and DHA/partner) that locks an estimate independently of its status. This is a backend/API capability only, no UI change.
About Cotality
Cotality accelerates data, insights and workflows across the property ecosystem to enable industry professionals to surpass their ambitions and impact society. With billions of real-time data signals across the life cycle of a property, we unearth hidden risks and transformative opportunities for agents, lenders, carriers and innovators.
For more information, please visit www.cotality.com.
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