Claims Workspace™
is moving to a
new web address
As you use Cotality Claims Workspace™ to manage work from insurers, we wanted to let you know about some routine updates we’re making to the platform. What’s changing
After release 8.8, currently scheduled for 25 November, Cotality Claims Workspace™ will transition from its existing uk.symbility.net web address to uk-claimsworkspace.cotality.app. Its email address will update from noreply-uk@symbility.net to noreply-uk@claimsworkspace.cotality.app.
When it happens
STEP 1 · RELEASE 8.8 The new address goes live After Release 8.8, notification emails will switch, and a banner in Claims Workspace will prompt you to move.
STEP 2 · TRANSITION WINDOWS Both web addresses work simultaneously There will be an expected three-month transition period for Estimate™ for Desktop, Estimate for iOS, and CAPTURE for Android, and an expected six-month transition period for Claims Workspace.
STEP 3 · EXPECTED Q2 2027 The old address is switched off Symbility.net will show a "page not found" message with no redirect, and older Estimate versions will stop working. The exact date will be confirmed nearer the time.
What stays the same
✔ Your username, password, and sign-in steps ✔ The content of your notifications will remain unchanged
✔ Your claims, documents, and history ✔ How Claims Workspace looks and works
Look out for emails from a new address From Release 8.8, currently scheduled for 25 November 2026, Claims Workspace emails will stop coming from noreply-uk@symbility.net. This includes the claim notifications you have set up and account emails such as password resets. Links inside these emails will also use the new web address. NEW SENDER noreply-uk@claimsworkspace.cotality.app Add it to your safe senders (or ask your IT provider to allow it) so emails don’t land in junk. Update any inbox rules or folders that sort emails from the old symbility.net sender. Your notifications keep working. You don’t need to set them up again.
Your checklist
Allow the new email sender as described above, and check your junk folder for the first few weeks.
Use the banner in Claims Workspace to switch.
Including links on company portals or remote desktops.
Sync every day. If you use Estimate, sync at the end of every working day, and especially before release 8.8 on 25 November, so no work is lost.
Update Estimate. Install the latest Estimate and Estimate for iOS when prompted. Older versions won't be able to sync or update once the old address is switched off.
Re-apply your preferences. Preferences saved in your browser may need setting up again on the new address.
Tell your IT provider if you have one so they can whitelist the new address so it's allowed through firewalls and filters. If you sign in with your company's single sign-on, that will also need to be updated.
If you don’t switch in time Once the old address is switched off, symbility.net links and bookmarks will show a “page not found” error with no directions to the new site, and you may miss claim notifications.
Further updates Please note that the Release 8.8 release date remains subject to change. We'll share updates over email and through Claims Workspace as the migration progresses.
© 2026 Cotality. All rights reserved. Cotality™, the Cotality logo, and Intelligence beyond bounds™ are the trademarks of CoreLogic, Inc. d/b/a Cotality or its affiliates or subsidiaries.